tag:blogger.com,1999:blog-9551150.post4963572220058727010..comments2024-03-28T01:27:23.408-04:00Comments on Health Care Renewal: WellPoint SanctionedRoy M. Poses MDhttp://www.blogger.com/profile/00497209843184497847noreply@blogger.comBlogger12125tag:blogger.com,1999:blog-9551150.post-75701310620060429862009-03-13T12:57:00.000-04:002009-03-13T12:57:00.000-04:00If you are having problems with your Wellpoint or ...If you are having problems with your Wellpoint or Blue Cross claims call<BR/><BR/>Ivan Ashby, Director of Customer Care at Blue Cross<BR/>916-636-2312, direct<BR/>Ivan.Ashby@wellpoint.comAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-9551150.post-19142759820950035622009-01-29T10:20:00.000-05:002009-01-29T10:20:00.000-05:00It's sad that the Seniors were the ones that suffe...It's sad that the Seniors were the ones that suffered this time with Wellpoint. Wellpoint should get out of the Healthcare business - they don't care about the health of the people they cover, they only care about the Senior Leadership's salaries and bonuses. I used to work for one of the companies that "bought" Wellpoint and retired soon after.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9551150.post-50670982038332910522009-01-25T14:18:00.000-05:002009-01-25T14:18:00.000-05:00The "glitches" could simply have been how the comp...The "glitches" could simply have been how the computers were programmed. If WellPoint does not get caught nothing is said on the matter. If they do get caught, its a computer error. Let me ask, does the computer error ever go in the opposite direction, say towards approving too many claims? If it never happens, then we can safely assume that the PR for WellPoint is simply lying. Their glitch is Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9551150.post-38956350085298338512009-01-15T19:10:00.000-05:002009-01-15T19:10:00.000-05:00On top of that, take a look at this latest piece o...On top of that, take a look at this latest piece of <A HREF="http://www.crackinsurance.com" REL="nofollow">insurance news</A>, where <A HREF="http://www.crackinsurance.com/2009/01/15/patients-in-hospital-dispute-told-to-find-new-doctors/" REL="nofollow">thousands of patients have to find a new hospital</A>...Markhttps://www.blogger.com/profile/07498578520121287855noreply@blogger.comtag:blogger.com,1999:blog-9551150.post-84647507337955131982009-01-15T18:44:00.000-05:002009-01-15T18:44:00.000-05:00I would go a bit farther and blame the "developers...<I>I would go a bit farther and blame the "developers of the neighborhood", the business (and clinical) people far removed from the actual tools who demand greater functionality but <B>withhold the resources needed</B> to assure that the effort has the right tools, people, and materials to assure high quality.</I><BR/><BR/>Indeed. IT on the cheap ends up being cheap IT.<BR/><BR/>The unwise InformaticsMDhttps://www.blogger.com/profile/03994321680366572701noreply@blogger.comtag:blogger.com,1999:blog-9551150.post-82913395656635719642009-01-15T17:03:00.000-05:002009-01-15T17:03:00.000-05:00SS- Good comments all around. You say that we can ...SS- <BR/>Good comments all around. You say that we can blame the toolmakers, but I would go a bit farther and blame the "developers of the neighborhood", the business (and clinical) people far removed from the actual tools who demand greater functionality but withhold the resources needed to assure that the effort has the right tools, people, and materials to assure high quality.<BR/><BR/>Nice Preston Gormanhttps://www.blogger.com/profile/03699115562238940461noreply@blogger.comtag:blogger.com,1999:blog-9551150.post-78132637409897472472009-01-15T15:03:00.000-05:002009-01-15T15:03:00.000-05:00Dear Mr Gorman,I agree with you. In fact, that's w...Dear Mr Gorman,<BR/><BR/>I agree with you. In fact, that's what my comment says.<BR/><BR/>In this story, computer "glitches" were cited as a cause of data debacles. "The problems at WellPoint stem from computer glitches that began at least six months ago."<BR/><BR/>I commented that the problem is not "computer glitches", the problem is "people." <BR/><BR/>The hiring issues I mentioned do seem allInformaticsMDhttps://www.blogger.com/profile/03994321680366572701noreply@blogger.comtag:blogger.com,1999:blog-9551150.post-23164100805850303142009-01-15T14:55:00.000-05:002009-01-15T14:55:00.000-05:00This comment has been removed by the author.InformaticsMDhttps://www.blogger.com/profile/03994321680366572701noreply@blogger.comtag:blogger.com,1999:blog-9551150.post-58985937476392550382009-01-15T14:00:00.000-05:002009-01-15T14:00:00.000-05:00SS-Didn't this error happen within the financial s...SS-<BR/>Didn't this error happen within the financial sector? I think that isolating your criticism to IT misses the point that the computers were simply tools used to perform a failed business function.<BR/><BR/>Computers are used in processes to speed things up and improve consistency of execution, but whatever is marginally broken will be broken many times over with the use of artificial Preston Gormanhttps://www.blogger.com/profile/03699115562238940461noreply@blogger.comtag:blogger.com,1999:blog-9551150.post-51032739435273946802009-01-15T08:41:00.000-05:002009-01-15T08:41:00.000-05:00As a business person I don't see a real financial ...As a business person I don't see a real financial impact by this government action. People will make nice, promises will be made and not kept, and life will go on.<BR/><BR/>The computer issue is more interesting. Computers have become the scapegoat for any number of corporate misdeeds. "The computer did it" has become an instant excuse that covers all types of problems. What I have seen, which Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9551150.post-20896605468647016662009-01-15T08:40:00.000-05:002009-01-15T08:40:00.000-05:00The human-computer interface is highly complex and...The human-computer interface is highly complex and leads to bewilderment, isolation, and ostracism of the user. Does anyone think for one minute that WellPoint has a monopoly on "computer glitches"? However, when such "glitches" occur in hospitals, patients get "hospitalitis" and get injured...yes, they even die because of the defective systems so associated. <BR/><BR/>All readers and HIT Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9551150.post-77779058650747728762009-01-14T19:15:00.000-05:002009-01-14T19:15:00.000-05:00Computer "glitches?"No. People "glitches" is more...Computer "glitches?"<BR/><BR/>No. <BR/><BR/>People "glitches" is more appropriate. Hiring of insufficient numbers of people, and/or underqualified people, and/or incompetent people in the name of "cheap." Hired by even more incompetent management. This seems common in the IT sector.<BR/><BR/>Let's stop <B>blaming the computer</B> and put the blame where it squarely belongs. <BR/><BR/>On InformaticsMDhttps://www.blogger.com/profile/03994321680366572701noreply@blogger.com