... IT that is ill-suited to purpose, hard to use, unreliable, loses data or provides incorrect data, is difficult and/or prohibitively expensive to customize to the needs of different medical specialists and subspecialists, causes cognitive overload, slows rather than facilitates users, lacks appropriate alerts, creates the need for hypervigilance (i.e., towards avoiding IT-related mishaps) that increases stress, is lacking in security, lacks evidentiary soundness, compromises patient privacy or otherwise demonstrates suboptimal design and/or implementation. (http://cci.drexel.edu/faculty/ssilverstein/cases/)
Here is an example of not just bad health IT, but SPECTACULARLY bad health IT.
I offer no additional commentary because 1) I am tried from having to pick apart the work product of health IT amateurs who create nightmare systems, and other fools, and 2) none is needed.
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From KevinMD blog:, https://www.kevinmd.com/blog/2018/01/16-page-note-little-information-help-physicians.html:
A 16-page note with little information to help physicians
My pediatric practice is one which harkens back to days long ago when physicians knew their patients and pertinent medical histories by heart. My 81-year-old father and I were in practice together for the past 16 years; he still used the very sophisticated “hunt and peck” to compose emails. The task of transitioning to an electronic record system seemed insurmountable, so we remain on paper. Our medical record system has not changed in almost five decades. I would not have it any other way.
This past spring, he walked into my office shaking his head in disbelief after thumbing through a stack of faxes.
“Can you believe this 16-page emergency room note has no helpful information about the patient?”
This was not a shock to me. The future of medicine will include robots who are paid to collect reams of useless data to provide nothing in the way of health or care. Regardless, the government and third-party payors will extoll upon the virtues of their inept system as life expectancy falls.
Fifty years ago, there was a close relationship between a physician and their patient grounded in years of familiarity. Physicians took a history, performed a physical exam, and developed an assessment and plan. Diagnosis in a child with fever would be descriptive, like bacterial infection, otitis media, fever of unknown cause, or viral illness. Parents were advised to provide supportive care, involving clear liquids, fever medication, and follow up precautions if the child worsened.
At the dawn of the technological age, the effortless simplicity previously existing between physicians and patients has all but evaporated. It was traded away without our consent, relegating the role of physician to that of a data-entry clerk. Physicians are discouraged from synthesizing information and utilizing it to guide our decision making. Today, a 16-page document “appears” to contain crucial elements such as chief complaint, past medical and surgical history, medication list, and allergies. However, the information is then followed by more than a dozen pages of waste.
The particular case to which my father was referring involved a 5-year-old child with fever. The provider documented the sexual history of this child, whether he was single or married, and whether or not he had children of his own. My dad and I started chuckling as we contemplated collecting this kind of extraneous information from a child who had not even entered puberty. As one would suspect, our young patient was single, as in not married; he had no children (which is physiologically impossible), and his years of formal education were noted: “not pertinent to his medical situation.” Interestingly enough, I volunteer at the school where this young boy attended kindergarten; his classroom was next door to the one with my second oldest child. Three of his classmates were out with febrile illnesses; however, technology cannot incorporate this kind of alternative data.
We kept reading and laughing. Occupational history was recorded as not on file; running a bustling lemonade stand in his neighborhood apparently was not clinically relevant. It came as quite a relief that at the tender and impressionable age of five, this boy had managed to steer clear of regularly smoking cigarettes. It was comforting to discover he had never used smokeless tobacco either; and for some reason, I never thought to inquire about such things before (insert eye roll). He also denied alcohol use, restoring my faith in the fact that not every youngster was consuming alcohol during their formative childhood years.
Just when I thought things could not get more absurd, I came upon the sexual history; contemplating whether or not a five-year-old child was engaging in consensual intercourse was nauseating. I reminded myself that data entry clerks were devoid of emotion and instead were tasked with collecting “critical” details to practice by protocol. Sexual history: Not on file.
The final summary and diagnosis section was the most entertaining part, which read: “primary diagnosis: none.” Seriously, are you kidding me? No diagnosis? This is the future; technology will seal the fate of our profession as one entirely devoid of the need for any cognitive skills. This earth-shattering conclusion after sixteen (16!) pages of documentation was utterly astonishing. Despite the considerable time and effort invested asking a febrile five-year-old whether he was married or having consensual sexual intercourse in his spare time, little to nothing was provided in regard to healthcare.
At this point, my father and I laughed so hard that tears were running down our cheeks. There is no other reasonable response to the sheer waste of time, resources, and education invested in becoming a physician. Doctors have spent decades honing their clinical skills and should be entitled to choose the documentation method they find most effective and efficient. Some physicians find electronic records helpful and should be encouraged to use them. My pediatric practice will keep surviving on a shoestring, a prayer, and good old-fashioned paper. It warms my heart to know each chart note contains helpful information and not one human being leaves with “none” as their diagnosis.
Footnote: Page 16 states, “This chart is intended to document the majority of the information from this patient’s visit today. Other items, such as the patient’s care timeline, are reported elsewhere and should be reviewed to better understand this encounter.” (More eye rolling.)
By all means, if 16 pages did not cut it, twenty more should make sense of arriving at no diagnosis. Forgive me for not running out and requesting those records immediately.
Niran S. Al-Agba is a pediatrician who blogs at MommyDoc
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As I stated above, I am not adding additional commentary, because none is needed, even for health IT hyperenthusiasts who might blame these doctors for being "Luddites." (Hopefully.)
-- SS
-- SS
