... "Glitch" is a banal term used by health IT extremists (those who have abandoned a rigorous scientific approach to these medical devices as well as basic patient protections, in favor of unwarranted and inappropriate overconfidence and hyper-enthusiasm). The term is used to represent potentially injurious and lethal problems with health IT, usually related to inadequate software vetting and perhaps even "sweatshop floor in foreign country directly to production for U.S. hospital floors" development processes (this industry is entirely unregulated).
Paper records may have illegible writing that would generally cause the reader to make a phone call or otherwise contact the writer, but those events are one-offs. EHR defects potentially affect hundreds of installations and thousands of patients, en masse. (If patients are not dying en masse from such errors, then the whole argument against paper and for IT on the issue of vastly improved safety goes out the windows, but that's an argument for another time.)
Siemens has just released another "glitch" announcement, this time with CPOE (computerized order entry):
|(Medication orders "glictch" safety complaint. Click to enlarge, text below)|
Text is as follows:
August 2, 2013
Safety Advisory Notification
Soarian® Clinicals Medication Orders, Safety Complaint ID# EV06643783
This notification is to inform you that the Soarian Clinicals Medication Orders may not be operating properly in some cases in Soarian Clinicals 3.3 Service Pack 6 and above.
I note that "glitches" are not uncommon after software patches and upgrades. See examples at the query link http://hcrenewal.blogspot.com/search/label/glitch. This reflects inadequate vetting of the patches.
I also note that "medication orders not operating properly" is a very, very serious matter.
Although this may affect only some customers, we are taking a conservative approach and are alerting you to this potential problem. As such, please forward this notification to appropriate personnel as soon as possible.
"May only affect some customers?" (I suspect from this double-indefinite that who is affected is not rigorously known). "Taking a conservative approach?" I ask: what would a non-conservative approach entail?
This letter is being sent as a precautionary measure as there have been no adverse events reported from customers.
Again, they mean "yet."
When does this issue occur and what are the potential risks?
The issue occurs while placing medication orders. In certain cases, when users select orders from predefines or personal favorites and make changes on the order detail forms, the changes are correctly saved and displayed on the forms but the Order As Written (OAW) is not refreshed to reflect the changes. The incorrect OAW is displayed in Siemens Pharmacy in the Order As Written window but the discrete order details are correct. As a result dispensing or administering relying solely on the OAW prior to pharmacy validation may result in error. [Putting patients directly in harm's way, patients who never consented to the use of these experimental and unvetted medical devices - ed.] Once the order is validated the OAW in Soarian is updated correctly.
This problem - manually changed data apparently not written to disk - seems similar to the "digital disappearing ink" med reconciliation bug in the aforementioned Aug. 5, 2013 post.
Immediate steps you should take to avoid the potential risk of this issue:
To prevent this issue from occurring at your facility, dispensing or administering of unvalidated order should rely on the order details displayed. Secondly, any deviations from the predefined or personal favorites should be phoned in to pharmacy as a verbal order. During validation, if the pharmacist sees a discrepancy between the order detail and the OAW, verbal follow up with the ordering physician is required.
Again, a workaround. How many times will this workaround be forgotten, compared to issues of illegibility in a paper record resulting in a phone call to the writer?
Steps that Siemens is taking to correct this complaint:
We are diligently working to develop a correction and will test and deliver it as soon as possible.
Perhaps they should have been working more diligently to detect the "glitch" before it went live.
Also, perhaps the touted power of EHRs to reduce medical errors needs to be re-examined. Considering bugs like these - creating en-masse problems far worse than possible with paper (another en-masse example at http://hcrenewal.blogspot.com/2011/11/lifespan-rhode-island-yet-another.html) - then, if the EHRs are so essential to safety, one would expect significant morbidity and mortality from these defects.
If one is to believe patients are not being injured by "glitches", then the expenditure of hundreds of billions of dollars for these systems on the basis of "error reduction" compared to paper is likely a waste of money and resources.